Shipping policy

  1. Shipping CoverageWe currently offer shipping exclusively within the United States. Orders outside the US are not accepted at this time.
  2. Order Processing TimeAll orders for insulated cups and ceramic cups are processed within 1 - 3 business days after payment confirmation. Processing time does not include weekends or public holidays.
  3. Delivery TimeframesStandard shipping delivery typically takes 3 - 7 business days from the date of dispatch. Delivery times are estimates only and may vary due to logistics carrier delays, regional location, or unforeseen circumstances (e.g., weather, holidays).
  4. Shipping AddressCustomers must provide a complete and accurate shipping address. We are not responsible for delivery failures, delays, or lost packages caused by incorrect, incomplete, or outdated address information provided at checkout.
  5. Shipping FeesShipping fees are calculated based on the order weight, package size, and delivery location. The exact shipping cost will be displayed at checkout before you complete your payment.
  6. Order TrackingOnce your order is dispatched, a shipping confirmation email with a tracking number will be sent to your registered email address. You can use the tracking number to monitor the status of your delivery via the logistics carrier's official website.
  7. Missing or Damaged PackagesIf you do not receive your package within the estimated delivery timeframe, or if the package arrives damaged, please contact our customer service within 7 days of the expected delivery date. We will assist you in investigating the issue with the logistics carrier.
  8. Contact InformationFor shipping - related inquiries, please reach out to us via:Physical Address: 81 Boulevard d'Anvers, Strasbourg, Grand Est 44922Phone Number: +33 758 378 804Email: support@ndselectronic.com